Delivery & Returns
Our delivery charge is £3.99 for all UK orders
Our estimated delivery time on all UK orders is 3 - 5 working days after your order has been dispatched.
Most orders dispatched from our shop are sent either by Royal Mail or Courier
For next day delivery and collect in store please contact us on 01598 752226.
Saturdays, Sundays and Bank Holidays are not classed as working days.
You may return your order to us within 28 days of placing your order for an exchange or refund for full priced goods, or 14 days for sale items.
The Lynton Sheepskin Shop
2 Lee Road
The item must be unused in its original packaging and with all tags still attached.
For orders placed via our website www.lyntonsheepskin.co.uk please include your order ID number so we can locate your order.
If you placed your order over the telephone or directly in our shop please include your receipt as proof of purchase.
We can only accept returns purchased directly from our website www.lyntonsheepskin.co.uk or our shop Lynton Sheepskin Shop.
All returns must be accompanied with either an order ID number or receipt depending on how you made your original purchase.
To exchange an item please return the item unused and in its original packaging along with your order details and request within the return package. We will not charge you again for postage ( Applies to UK delivery only). If the item you have requested to exchange is out of stock we will issue a refund.
If you have requested a refund for your returned items we will make the refund according to your original payment method as soon as possible.
We will only refund you for the item and not the original postage cost
The cost of the return is the customers responsibility
We recommend you obtain a proof of postage receipt for all orders returned to us as we cannot be held responsible for your returned item being lost in transit.
FAULTY / INCORRECT ITEM
In the unlikely event you receive a faulty or incorrect item please email us at firstname.lastname@example.org within 14 days so we can send you a pre paid returns label. The pre paid returns label must be used within 7 days. Please note if the goods for any reason are not considered by us to be faulty / incorrect we will deduct the return postage cost from your refund.
If you do not contact us within the 14 day period the return postage cost is to be paid by you the customer. as once this 14 day period has passed you have accepted the order as being correct and non faulty.
If a manufacturing fault occurs after the item has been worn / used within what we would class as a reasonable amount of time and / or what we would class as only minor signs of wear we will either Repair / Exchange or Refund. If the item shows more than what we would class as minor signs of wear, we will not be able to assist you and you will be charged the additional postage and packaging before the goods can be returned to you.
We can only assist if a manufacturing fault appears within the first 6 months of purchase.
CANCELLING AN ORDER
Your right to cancel your order. If you cancel your whole order within 14 days of receiving your goods, we will refund the original delivery charge you paid in accordance with the Distance Selling Regulations Act. If you paid for priority, next day,nominated or timed delivery, we will only refund the cost of standard delivery, we will not refund any delivery charges if you cancel after the 14 day cooling off period allowed under the Distance Selling Regulations Act or if you only cancel part of your order. You must take reasonable care of the goods and may inspect and assess them, but not use them. Once the goods have been used/worn they cannot be returned for an exchange or refund.